By combining advanced technologies such as cloud computing, big data, and artificial intelligence (AI), the digital operation and maintenance(O&M) cloud provides comprehensive monitoring of IT infrastructure, application systems, and business processes. Digital O&M Cloud also offers services such as automated operations and maintenance, remote deployment, and intelligent data analysis services, helping clients reduce IT investment, enhance the efficiency of O&M services and improve business continuity, stabilize secure system operations, and embed an efficient O&M service system. Digital O&M Cloud service involves six aspects:

O&M Safeguard： Enhance the O&M service efficiency, optimize the O&M management system, and provide O&M tool support.
Security Protection： Develop a comprehensive security protection system to meet the cloud security needs for all scenarios.
Data Security： Provide security throughout the entire data life cycle.
Business Continuity： Maintain a complete business continuity management system to conduct business continuity drills, make emergency response plans, etc.
Disaster Recovery： Xi’an master data center and Wuhan off-site disaster recovery center are in place to ensure continuous and NonStop services.
Routine Service System： Realize 7X24-hour multi-channel response and service access to make cloud services readily accessible.

Digital O&M Cloud Service Capabilities

DCFCS provided digital O&M cloud services to various city commercial banks, rural commercial banks, and overseas banks. For example, the company provided O&M consulting services to Tianjin Bank, assisting clients in organizing their O&M system processes, optimizing O&M efficiency, and enhancing the O&M capabilities of key application systems. DCFCS also provided Xi’an Bank with infrastructure and application system O&M services. The company provided O&M services to an overseas digital bank in Indonesia, supporting it in deploying crucial applications such as core business systems on GCP (Google Clouds Platform), and providing one-stop O&M services. Based on integrated O&M scenarios, DCFCS helped the bank build an “all-round, multi-dimensional, and scenario-based” O&M management system that complies with ITIL system processes.

The Operation and Maintenance Cloud Service Case of A Digital Bank in Indonesia