By summarizing the experience and achievements of long-term client service, DCFCS has formed five unique capabilities: digital operation and maintenance, product R&D, ecosystem building, customer service, and data analysis and mining. Those abilities help the company support many small and medium-sized financial institutions to achieve technological construction, business operations, service innovation, and risk management with the SaaS cloud service model. In addition, based on client needs, the company also exports its capabilities to help small and medium-sized financial institutions with their digital transformation.

DCFCS has built two production-level data centers in Xi’an and Wuhan, which meet banking regulatory requirements. The two data centers undertake the business operations and daily maintenance of more than 460+ small and medium-sized financial institutions. The current digital operation and maintenance system includes automated operation and maintenance tools, monitoring and alarm systems, data analysis platforms, and related operation and maintenance solutions and management mechanisms to achieve digital and intelligent management of the operation and maintenance process. DCFCS aims to meet client needs by providing integrated intelligent operation and maintenance (O&M) services that cover the construction of O&M digital infrastructure and O&M monitoring platforms such as CMDB and ITSM and the consulting and construction of O&M service systems.

● Automated operation and maintenance: Operation and maintenance tools such as automated deployment, testing, and fault recovery are introduced to automate operations, significantly reduce labor costs, and improve operation and maintenance efficiency.

● Monitoring and Alarm: Comprehensive monitoring and alarm services ensure stable system operation.

● Data Analysis: The data analysis platform is used to conduct in-depth mining and analysis of operation and maintenance data so that operation and maintenance staff can fully understand the system operation status and potential risks, formulate accurate operation and maintenance strategies, and improve operation and maintenance efficiency and accuracy.

● Failure prediction and prevention: Big data and machine learning technologies are utilized to predict and prevent potential system failures, reduce the possibility of failures, and improve system stability and reliability.

● Cloud technologies: Cloud technologies are used to quickly build and expand IT infrastructure, reduce costs, and improve business agility.

DCFCS aims to meet client needs by providing integrated intelligent operation and maintenance (O&M) services that cover the construction of O&M digital infrastructure and O&M monitoring platforms such as CMDB and ITSM and the consulting and construction of O&M service systems.

DCFCS has established R&D centers in Beijing, Xi’an, Shenzhen, and Dalian and keeps improving its proprietary financial application solutions. With application systems characterized by “high integration, wide coverage, free combination, and parameter deployment,” the company has implemented an innovative financial SaaS cloud service model to empower the digital transformation of small and medium-sized financial institutions.

● Xi’an R&D Center: It focuses on the SaaS cloud application practices of the entire business systems of small and medium-sized banks and foreign banks and continuously tracks and introduces new technologies, new architectures, and new applications to maintain its leading advantage in SaaS products and services. With a complete R&D system, the R&D center can meet clients’ needs in developing, testing, and delivering personalized and customized solutions.

● Dalian R&D Center: It provides digital solutions based on advanced technological architecture and innovative design concepts to non-bank financial institutions such as financing lease companies, factoring companies, guarantee companies, small loan companies, and financial holding groups and explores the innovation and development of SaaS products and services in the non-bank financial sector.

● Shenzhen R&D Center: Based on big data and AI technologies, it focuses on data intelligence, digital operation and maintenance, and digital marketing to provide a series of SaaS services and innovative solutions for small and medium-sized banks.

● Beijing R&D Center: It focuses on scenario-based finance, closely integrates financial services with users’ actual life scenarios, and helps small and medium-sized financial institutions provide innovative financial products and services that are more in line with user needs.

DCFCS has created a financial ecosystem and has formed close cooperative relationships with over 200 technology companies and over 100 brand companies covering 13 scenarios to serve financial clients jointly.

“Customer Success” is the service standard that DCFCS strives to create. The core is that customers achieve the desired results through the products and services they purchase and use, including meeting business needs, improving customer experience, and achieving key business indicators (such as customer growth, business growth, and improved risk prevention and control capabilities). The standard emphasizes proactive customer service and the use of digital means to gain insights into the various needs of customers in the process of business development, including strategic planning, business solution design, technology system empowerment, and full life cycle operations. It also mobilizes the entire company’s strength to carry out work around “customer success” to enhance customer experience and realize customer value.

DCFCS has introduced big data and AI technologies to improve its data analysis and mining capabilities, obtain valuable information and knowledge, provide products and services for intelligent decision-making, forecasting, and optimization of business processes, and help clients improve the value and benefits of using data. To develop this capability, the company has also continuously strengthened its digital capability, achieved tremendous progress in many aspects from foundation to marketing, operations, innovation, and risk control and exported data intelligence services to meet the needs of more financial clients.